For Immediate Release: April 25, 2022
Kindsey Haynes, Chief Marketing Officer
Samuel Haest has Joined the Kirkham.IT/IronTech Security Team as Client Experience Manager
Fort Smith, Ark. – Kirkham, Inc., which operates IronTech Security and Kirkham.IT, has added Samuel Haest to its team as Client Experience Manager. In this role, Haest will organize, monitor, and plan the client experience for managed service provider Kirkham.IT and cybersecurity leader IronTech Security.
His responsibilities include improving the experience based on client feedback to ensure the journey is engaging, efficient, and effective. He will work alongside existing clients and contribute valuable insights to provide the best possible user experience.
“We intend to provide an unsurpassed positive client experience, and be our clients’ partner in success,” says Kirkham CEO and founder, Tom Kirkham. “Sam brings an open-minded attitude to this critical function. He has empathy, listening and speaking skills, and the ability to uphold our promises. What set Sam apart from other candidates is his desire to help others. We know he is perfect for this role.”
Bringing a high level of commitment to Kirkham.IT and IronTech Security, Haest will perform account reviews with existing and new clients, work closely with sales executive to execute a smooth sales process, and be the go-to for clients if they have concerns.
Kirkham went on to say, “We’ve evolved from a customer service mentality to a much more holistic perception of a client’s experience with our business. Serious focus on this results in meaningful personal relationships and can eliminate frustration.
Haest was raised in Fort Smith, Arkansas, and studied at the University of Arkansas – Fort Smith. He originally studied business administration, but after two years changed majors when he realized his real passion is focusing on people and business relationships. In December of 2021, Haest graduated with a bachelor’s degree in organizational leadership.
Since joining the Kirkham.IT & IronTech Security, Haest has become very passionate about cybersecurity, protecting businesses, and making sure every client has the best experience possible. In his free time, Haest enjoys outdoor activities and trips to Lake Fort Smith.
Kirkham, Inc. operates IronTech Security, a leading managed security service provider (MSSP), delivering exceptional IT and cybersecurity services to water utilities and professional services firms. Kirkham.IT specializes in network services, computer support, and IT consulting for small to midsize businesses in a broad range of industries.